Terms Of Use
Who are we and how to contact us.
Frozen Brothers (frozenbrothers.com) is a site operated by Frozen Brothers Limited ("we").
We are registered in England and Wales under company number 396263 and have our registered office at Coronation Road, Cressex Business Park, High Wycombe, Buckinghamshire, United Kingdom, HP12 3TA, which is also our main business address. Our VAT number is 226527760.
We are a limited liability company.
To contact us, please email customerservices@frozenbrothers.com or call our Customer Service on 0208 578 5785.
By using our site or app, you confirm that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms, do not use our site or app.
We recommend that you print a copy of these terms for future reference. These terms of use refer to the following additional documents, which also govern your use of our site or app:
Our privacy and cookie policy , which provides information about the cookies on our site and app, and how we use personal information.
If you order goods from us, our general terms and conditions of sale and delivery apply
We may make changes to these terms
We may change these terms from time to time. Any time you wish to use our site or app, please check these terms and conditions to ensure you understand the terms that apply at the time. These terms and conditions were last updated on July 29, 2021.
We may make changes to our site or app
We may update and change our site or app from time to time to reflect changes to our products, our users' needs, and our business priorities.
We may suspend or withdraw our site or app
Our site and app are made available free of charge.
We cannot guarantee that our site or app, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or limit the availability of all or part of our site or app for business and operational reasons. We will attempt to notify you of any suspension or withdrawal within a reasonable period of time.
You are also responsible for ensuring that all persons who access our site or app through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.
Our site and app are aimed at people living in the UK. The content available on or through our site or app may not always be appropriate for use or available in other locations.
We have the right to disable any user identification code or password, whether chosen by you or assigned by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms of Use.
If you know or suspect that anyone other than you knows your user identification code or password, you must notify us immediately at customerservices@frozenbrothers.com .
We own or license all intellectual property rights in our site and app, and in the material published on it. Those works are protected worldwide by copyright laws and treaties. All these rights are reserved.
You may not use any part of the content on our site or app for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy or download any part of our site or app in violation of these terms of use, your right to use our site or app will cease immediately and you must, at our option, return or destroy any copies of the materials you have created.
The content on our site and app is for general information only. It is not intended as advice on which you should rely. You should obtain professional or specialist advice before taking or failing to act based on the content on our site or app.
While we make reasonable efforts to update the information on our site and app, we make no representations, warranties or guarantees, express or implied, that the content on our site or app is accurate, complete, or up-to-date.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We exclude all implied conditions, warranties, representations or other terms that may apply to our site, app or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising out of or in connection with:
use or inability to use our site or app; or
use or rely on any content displayed on our site or app.
In particular, we are not liable for:
· loss of profits, sales, business or income; or
· business interruption; or
· loss of business; or
· any indirect or consequential loss or damage.
If defective digital content we have supplied damages any device or digital content of yours and this is caused by our failure to use reasonable care and skill, we will repair the damage or pay you compensation.
We are not responsible for viruses and you are not allowed to introduce them
We cannot guarantee that our site or app will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform to access our site and app. You should use your own antivirus software.
You must not misuse our site or app by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site or app, the server on which our site and app are stored, or any server, computer or database connected to our site or app. You must not attack our site or app through a denial-of-service attack or a distributed denial-of-service attack. If you breach this provision, you will be committing a criminal offense under the Computer Misuse Act 1990. We will report any such violation to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them.
Our site and app may not be framed on any other site or app, nor may you link to any part of our site or app.
These Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both consent to the exclusive jurisdiction of the courts of England and Wales.
"Frozen Brothers", "Frozen Store", "Frozen Kiosk" are registered trademarks of Frozen Brothers Limited. You may not use them without our permission.