Privacy Policy
Right to object: You have the legal right to object at any time to: (i) the use of your personal data for direct marketing purposes; and (ii) processing your personal information that is based on our legitimate interests, unless there are compelling legitimate grounds for our continued processing. The security of your personal information is important to Frozen Brothers Limited ("us/we").
This privacy policy is designed to help you gain greater confidence in the privacy and security of your personal information when you use one of our websites. This Privacy Policy is designed to help users of the Websites ("you/your") feel more confident about the privacy and security of your information when using the Websites and (along with our application's Terms of Use and the Terms and Conditions of Sale and use of equipment ) describes the basis on which we process any personal information that we collect from you or that you provide to us through your use of the websites.
By using the Websites, you agree to the collection and use of your personal information by us in accordance with this Privacy Policy. We will ensure that the information you provide to us or that we collect through various channels is only used for the purposes set out in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information or use the Websites.
For the purposes of this Privacy Policy, the Personal Data Controller is Frozen Brothers Limited and our contact details are set out in the Contact Us section of this Policy.
1. AGE REQUIREMENTS
1.1. We do not knowingly collect personal information from children under the age of 18. If you are under the age of 18, please do not provide us with any personal information. If you are a parent and believe that your child under the age of 18 has used the Websites and provided us with personally identifiable information, please contact us at the email address, telephone number and/or address below and we will do our best to delete the affected account (if any) AND such personal information.
2. INFORMATION WE MAY COLLECT FROM YOU
2.1. We may collect and process the following information about you:
2.1.1. information you provide to us when using the Websites, for example including contact details such as name, shipping address, billing address, email address and telephone number;
2.1.2. correspondence, or a record thereof, should you contact us (for example, when you report a problem with the Websites, or contact us regarding this Privacy Policy);
2.1.3. information you provide to us to subscribe to direct marketing;
2.1.4. statistical data about your browsing actions and patterns, which does not identify you.
2.2. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes at any time by contacting us at digital@frozenbrothers.com
3. HOW WE USE YOUR INFORMATION
3.1. We use information held about you in the following ways:
3.1.1. to administer and provide the Websites to you and to ensure that the Websites are presented in the most effective manner for you and for your computer;
3.1.2. to identify you when you use the Websites;
3.1.3. to process, evaluate and respond to requests, questions, complaints and comments from or about you regarding the Websites;
3.1.4. to improve the Websites;
3.1.5. to manage our communications;
3.1.6. to operate, evaluate and improve our business (including developing new products, services, promotions, deals and offers);
3.1.7. to keep our websites and systems secure and to prevent fraud;
3.1.8. to monitor and analyze the use of an account to prevent, investigate and report security incidents or crime;
3.1.9. to improve the functionality and features of the Websites and to develop new or additional services, by using user data in anonymized or pseudonymized form and aggregated form with the anonymized or pseudonymised data of other users of the Websites;
3.1.10. to notify you of changes to our Websites;
3.2. for marketing purposes in accordance with the Marketing section of this Policy, including:
3.2.1. do market research;
3.2.2. determining and managing the effectiveness of our advertising, marketing, promotions, deals and offers;
3.2.3. analyzing our products, advertisements, marketing, promotions, deals, offers, services and websites; and
3.2.4. provide, administer and communicate with you about industry news and updates, events, competitions, products, reports, services, promotions, deals and offers (including by sending you marketing communications when you agree);
3.3. where relevant, to meet legal, regulatory and compliance requirements; and
3.4. where relevant, for the establishment, exercise or defense of legal claims.
4. THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
4.1. We will only use your personal information where the law allows us to. We will use your personal information in the following circumstances:
4.1.1. when necessary for entering into or performing a contract – to fulfill obligations arising from the contract we have entered into with you, it is necessary for us to process your personal data;
4.1.2. where we have to comply with a legal obligation – we are subject to certain legal requirements that may require us to process your personal data. We may also be required by law to disclose your personal information to a regulatory or law enforcement agency;
4.1.3. where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests - we, or a third party, will need to process your personal data for the purposes of our (or the legitimate interests from a third party, provided we have determined that those interests are not overridden by your rights and freedoms, including your right to protection of your personal data.
Our legitimate interests include: providing access to and use of the Websites to our users, handling inquiries from users and third parties, securing our systems, improving the functionality of the Websites, informing about changes to our Websites (or to provide you with updates and other information (including new features)), to help us develop and administer existing and new services, products, promotions, deals and offers and generally to ensure ensure that our activities are carried out in an appropriate and efficient manner.
4.1.4. where you have given consent - in some circumstances we may ask for your consent to process your personal data in a certain way.
5. HOW WE SHARE YOUR INFORMATION
We may share your personal information with third parties in the following circumstances:
5.1.1. for marketing purposes to which you consent;
5.1.2. to other members of our group of companies, our trusted partners and/or service providers [located in the UK and EEA] for the purpose of: administering or administering certain aspects of the websites or the business; for analytical purposes; and to help us develop new services, products, promotions, deals and offers. A list of these companies can be found here;
5.1.3. to protect the rights, property, or safety of us or other Website users;
5.1.4. where we are required or permitted to do so by applicable law, regulation, court order or legal process;
5.1.5. when we are required to do so in response to a request from a regulatory or law enforcement agency;
5.1.6. in connection with an investigation of suspected or actual illegal activity; or
5.1.7. if we (or all or part of our assets) are transferred to or acquired by a third party, in which case personal information held by us about our users may be one of the transferred assets.
5.2. We may pass aggregate information to third parties about how our users use the Websites, but this does not include information that could be used to identify you.
6. WHERE WE STORE YOUR INFORMATION
6.1 We take appropriate organizational and technical measures to protect your personal information that we hold. We limit access to your personal information to those who we believe reasonably need to come into contact with that information to perform their jobs. They only process your personal data on our behalf and have a duty of confidentiality.
6.2 By submitting your personal data to us, you agree to such transfer, storage or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy at all times.
6.3 Unfortunately, the transmission of information over the internet is not completely secure. While we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to the websites and any transmission is at your own risk. We have put in place procedures to address any suspected personal data breach and will notify you and any applicable regulator of a breach where we are required by law to do so.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
7.1 We will only keep your personal data for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, accounting or reporting requirements.
7.2 To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and or we may achieve those purposes by other means, and the applicable legal requirements.
8 COOKIES
8.1 We use cookies and similar technologies to provide and optimize the Websites. You can control which cookies you receive and which you store on your device via your browser settings. Unless you have adjusted your browser settings to refuse our cookies, our system will place cookies when you use the Websites. However, if you do not accept cookies, please note that some areas of the Websites may become inaccessible or not function properly and you may not be able to take advantage of many of the Websites' special features.
8.2 We use cookies to keep track of the pages you and other users have visited on the Websites, including serving you advertisements that we think will be of most interest to you .
8.3. All major browsers provide tips and guidelines for managing the cookies available in your browser. There are also many different third-party browser plug-ins and extensions available for you to download to make it easier to see and manage your cookies.
8.4. You can learn more about internet advertising by visiting the following websites: www.allaboutcookies.org , www.yourchoicesonline.eu and www.networkadvertising.org . Some of these sites allow you to opt out of online behavioral advertising and other tracking cookies (in addition to the control settings in your browser).
8.5. Please click here to view our full cookie policy
9 LINKS
The Websites may contain links to and from other websites and services. We are not responsible for the privacy practices or the content of third party sites. Please check the individual privacy policies of such websites or services before submitting any personal information to them.
10 ADVERTISERS
We may from time to time use third party advertisers or sponsors on the Websites. In the event that we do so, we will not disclose any identifiable information about individuals, but we may provide them with aggregated information about our users. We may also use such aggregated information to help advertisers reach the kind of audience they want to target. We may use the personal information we have collected from you to enable us to fulfill the needs of our advertisers and sponsors by showing their advertisements to that target audience.
11 KEEPING YOUR ACCOUNT SECURE
11.1 Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Websites, you are responsible for keeping this password confidential and you are responsible for any misuse of such information. You must change your password regularly and must not share your password with anyone.
11.2 You are solely responsible for the security and confidentiality of your account. Please ensure that you do not allow anyone else to access the Website on your behalf and log out after you have completed opening your account.
11.3 You are responsible for all orders and for the accuracy of any information sent over the Internet using your user ID, password or other personal identifier used to identify you on the Websites.
11.4 You are liable to us for all orders or transactions placed using your username and password, even if such use could be unlawful. We will not be liable to you for any loss you incur as a result of the misuse of your user ID and password, and we accept no liability resulting from unauthorized use, whether fraudulent or otherwise.
12 MARKETING
12.1 With your consent, we may send you information about other products and services that may be of interest to you when:
12.1.1 you have consented to this (e.g. when you sign up for our newsletter, through the opt-in box when you register with us through the Websites or elsewhere, through a telephone inquiry, submitting a form, creating a account or placing an order)
12.1.2 you have purchased a product or service from us, unless you have opted out of receiving such communications; and/or
12.1.3 it is in our legitimate interests to do so.
12.2 You can manage your marketing communication preferences by emailing digital@frozenbrothers.com
12.3 You have the right at any time to ask us not to process your personal data for marketing purposes. You may exercise your right to opt-out of such processing by checking certain boxes on the forms or registration pages we use to collect your information, by clicking "unsubscribe" links in email communications we send you . You may also exercise this right at any time by contacting us by post or email at the address below.
12.4 Please note that even if you request not to receive marketing communications, we may still need to send you service communications regarding your use of the Websites.
13 RIGHTS YOU HAVE
13.1 You have certain rights in relation to the personal information we hold about you. Details of these rights and how you can exercise them are set out below. Before we can act on your request, we need proof of your identity.
13.1.1 Access - you have the right at any time to ask us for a copy of the personal information we hold about you and to check that we are lawfully processing it. If we have good reason to do so, and if the GDPR allows, we may refuse your request for a copy of your personal data, or certain elements of the request. If we refuse your request or any part of it, we will give you the reasons for doing so.
13.1.2 Right to correction or completion - if the personal information we hold about you is inaccurate or out of date and needs to be changed or corrected, you have the right to have the information corrected or completed. You can let us know by contacting us using the details in our Contact Us section below.
13.1.3 Right to erasure - in certain circumstances you have the right to request that the personal information we hold about you be erased, for example if the information is no longer necessary for the purposes for which it was collected or processed or if our processing of the information is based on your consent and there are no other legal grounds on which we are allowed to process the information.
13.1.4 Right to object or restrict processing - in certain circumstances you have the right to object to our processing of your personal data by contacting us using the details in our Contact Us section below. For example, if we process your information based on our legitimate interests and there are no overriding legitimate grounds for our processing that override your rights and interests. You also have the right to object to the use of your personal data for direct marketing purposes. You may also have the right to restrict our use of your personal information, such as in circumstances where you have contested the accuracy of the information and during the period when we are verifying its accuracy.
13.1.5 Right to data portability - in certain cases you have the right to receive any personal information we hold about you in a structured, commonly used and machine-readable format. You can also ask us to send that information to you or directly to a third-party organization. The above right only exists in respect of personal information which you have previously provided to us and which are processed by us using automated means. While we welcome such requests, we cannot guarantee technical compatibility with any third-party organization's systems. We also cannot comply with requests involving personal information from others without their consent.
13.1.6 Right to consent to withdraw - in the limited circumstances in which you may have given your consent to the collection, processing and transfer of your personal data for a specific purpose, you are entitled to your consent for that particular process at any moment to withdraw. You can do this by contacting us using the details in our Contact Us section below. Once we have received notice that you have withdrawn your consent, we will no longer process your information for the purpose(s) you originally consented to, unless we have another legal basis for doing so.
14 CHANGES TO OUR PRIVACY POLICY
We update our privacy policy from time to time and any changes we make to it in the future will be posted on this page and, if applicable, notified to you by email.
15 COMPLAINTS
If you are not happy with our use of your personal information, you can contact us using the details in the Contact Us section below.
16 Contact us
16.1 If you have any questions or would like to contact us about our processing of your personal information, including to exercise your rights as described above, please contact our data protection officer using the following details:
Contact Name: Attn: Data Protection Officer
Email: digital@frozenbrothers.com
Post: Coronation Road Cressex Business Park High Wycombe Buckinghamshire HP12 3TA